Joel Christopher Jr.
102 Lakewood Court, Easley, SC 29642
southcarolinapalmetto@yahoo.com
(864) 269-2426
102 Lakewood Court, Easley, SC 29642
southcarolinapalmetto@yahoo.com
(864) 269-2426
EDUCATION BACKGROUND
Associate of Science in Network System Administration
Greenville Technical College, Greenville, SC
2005 – December 2007 – GPA: 3.84
· National Technical Honor Society
2007 – Certificate in Computer Technology with a Major in Linux Administration
2007 – Certificate in Computer Technology with a Major in CISCO Routing/Network Configuration
2007 – Certificate in Computer Technology with a Major in CISCO Network Associate
2007 – Certificate in Computer Technology with a Major in Computer Technician
2001-2003 AS – Medical Laboratory Technology - GPA: 4.0
Bachelor of Science in Microbiology
Clemson University, Clemson, SC - 1998
Laboratory Research and Advanced Microbiology Classes
Clemson University, Clemson, SC - 1999 – 2000
TECHNICAL SKILLS
Languages: C++, SQL
Database: SQL Server 2005, Microsoft Office Access 2003
Environments: Windows 98 / Window XP / Window7
Applications: Microsoft Word, Excel, PowerPoint
CERTIFICATION
CompTIA A+ Certification
WORK HISTORY
Technician Coordinator-Laptop Support
Alorica Incorporated
July 2009 – Present
· Provide technical support and troubleshooting for advance technical issue with Samsung laptop, printers, monitors, hard drives, and optical drives
· Navigate customers through hardware, software and networking functions of a laptop.
· Provide clear and easy to understand direction regarding LAN and wireless network connections for laptops and printers.
· Answer customer questions about technical features and functions of Samsung products
Computer Technician
Digital Management Solutions
May 2008 – Jan 26, 2009
· Repair computer software, hardware, and associated peripherals.
· Customer support for security systems and camera problems.
· Testing and QC of mobile security trailers:
- Including configuration of video servers, routers and laptops.
· Troubleshooting and repair of:
- DVR security systems
- Computer-based DVR security systems
- Security cameras
Greenville Tech. Computer Repair Dept. Internship, Greenville, SC
June 2007 – Aug 2007
· Setting-up and re-imaging computers in computer labs
· Trouble-shooting and repairing computers
Medical Lab Tech.
The Blood Connection, Greenville, SC
July 2003 – May 2004
· Testing of blood and blood products for infectious diseases.
· Performing equipment maintenance, calibrations, and QC.
Customer Service Representative
Tele-Tech Corporation, Greenville, SC
Nov 2000 – May 2001
· Handling one-on-one customer inquiries and concerns.
· Processing orders and supply requests.
Associate of Science in Network System Administration
Greenville Technical College, Greenville, SC
2005 – December 2007 – GPA: 3.84
· National Technical Honor Society
2007 – Certificate in Computer Technology with a Major in Linux Administration
2007 – Certificate in Computer Technology with a Major in CISCO Routing/Network Configuration
2007 – Certificate in Computer Technology with a Major in CISCO Network Associate
2007 – Certificate in Computer Technology with a Major in Computer Technician
2001-2003 AS – Medical Laboratory Technology - GPA: 4.0
Bachelor of Science in Microbiology
Clemson University, Clemson, SC - 1998
Laboratory Research and Advanced Microbiology Classes
Clemson University, Clemson, SC - 1999 – 2000
TECHNICAL SKILLS
Languages: C++, SQL
Database: SQL Server 2005, Microsoft Office Access 2003
Environments: Windows 98 / Window XP / Window7
Applications: Microsoft Word, Excel, PowerPoint
CERTIFICATION
CompTIA A+ Certification
WORK HISTORY
Technician Coordinator-Laptop Support
Alorica Incorporated
July 2009 – Present
· Provide technical support and troubleshooting for advance technical issue with Samsung laptop, printers, monitors, hard drives, and optical drives
· Navigate customers through hardware, software and networking functions of a laptop.
· Provide clear and easy to understand direction regarding LAN and wireless network connections for laptops and printers.
· Answer customer questions about technical features and functions of Samsung products
Computer Technician
Digital Management Solutions
May 2008 – Jan 26, 2009
· Repair computer software, hardware, and associated peripherals.
· Customer support for security systems and camera problems.
· Testing and QC of mobile security trailers:
- Including configuration of video servers, routers and laptops.
· Troubleshooting and repair of:
- DVR security systems
- Computer-based DVR security systems
- Security cameras
Greenville Tech. Computer Repair Dept. Internship, Greenville, SC
June 2007 – Aug 2007
· Setting-up and re-imaging computers in computer labs
· Trouble-shooting and repairing computers
Medical Lab Tech.
The Blood Connection, Greenville, SC
July 2003 – May 2004
· Testing of blood and blood products for infectious diseases.
· Performing equipment maintenance, calibrations, and QC.
Customer Service Representative
Tele-Tech Corporation, Greenville, SC
Nov 2000 – May 2001
· Handling one-on-one customer inquiries and concerns.
· Processing orders and supply requests.
